At Garmonic, we’re committed to making your contemporary fashion shopping experience seamless from checkout to delivery. Below you’ll find all the details about our shipping options and straightforward returns process.

Shipping Information

We ship worldwide (excluding some remote areas and parts of Asia) using premium carriers to ensure your fashion items arrive safely.

Shipping Options:

  • Standard Shipping (£12.95):
    • Carrier: DHL or FedEx
    • Delivery time: 10-15 business days after dispatch
    • Order processing: 1-2 business days
  • Free Shipping (Orders over £50):
    • Carrier: EMS
    • Delivery time: 15-25 business days after dispatch
    • Order processing: 1-2 business days

Please note that delivery times are estimates and may vary depending on your location and customs processing. You’ll receive tracking information once your order ships.

Returns & Exchanges

We want you to love every contemporary piece from our collection. If you’re not completely satisfied, you may return or exchange most items within 15 days of delivery.

Important Exceptions:

For hygiene reasons, we cannot accept returns or exchanges on swimwear unless the item is faulty or not as described. All other items (jeans, shorts, skirts, tops & t-shirts) are eligible for returns if they meet our conditions.

Return Conditions:

  • Items must be unworn, unwashed, and in original condition
  • All original tags must be attached
  • Items must be in original packaging
  • Returns must be initiated within 15 days of delivery

How to Return an Item:

  1. Submit Your Request
    Email our customer service team at [email protected] within 15 days with:
    • Your order number
    • Item details (name, size, color, quantity)
    • Reason for return/exchange
    • For exchanges: preferred replacement details
    • Confirmation that items meet return conditions
    • Your original shipping address
  2. Receive Return Instructions
    Within 2 business days, we’ll email you with:
    • Return authorization number
    • Shipping instructions
    • Our return address: 56 High St, Worcester, GB WR4X 5ND
  3. Ship Your Return
    Package items securely with your return authorization number. We recommend using a trackable shipping service as you’re responsible for return shipping costs (unless the item is faulty).
  4. Processing Your Return
    We’ll inspect your return within 5 business days of receipt and notify you via email about your refund or exchange status.

Refund Information

  • Approved refunds are processed to your original payment method within 7-10 business days after we receive your return
  • Original shipping fees are non-refundable
  • Refund times may vary depending on your payment provider
  • For exchanges, we’ll ship your new item once we process your return

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us immediately at [email protected] with photos of the issue. We’ll arrange a free return and replacement or refund.

International Returns

For returns outside the UK:

  • You’re responsible for any customs duties or taxes on returned items
  • Mark the package as “Returned Goods” to avoid additional charges
  • Return shipping costs are at your expense unless the item is faulty

Need Assistance?

Our fashion-forward customer service team is happy to help with any questions about shipping or returns. Contact us at [email protected] and we’ll respond within 48 hours.

Thank you for choosing Garmonic for your contemporary fashion needs!