Welcome to Garmonic’s FAQ! We’re here to make your affordable fashion journey as seamless as our stylish collections. Whether you’re refreshing your wardrobe with our trendy tops or preparing for vacation with our Vivance swimwear, find all the answers you need below.

About Garmonic

Who is Garmonic’s target customer?
Garmonic caters to style-savvy shoppers who value both fashion and affordability. Our customers are typically:
  • Fashion-conscious individuals looking for trendy pieces at accessible prices
  • Shoppers building capsule wardrobes with mix-and-match items
  • Vacation planners seeking flattering swimwear and resort wear
  • Value-conscious buyers who appreciate our “Buy More, Save More” philosophy
What defines Garmonic’s store style?
Our store embodies effortless, garmonic (harmonious garment) fashion with:
  • Contemporary yet affordable designs
  • Versatile pieces that transition from work to weekend
  • Seasonal collections that stay ahead of trends
  • A clean, user-friendly shopping experience

Product Questions

What types of products does Garmonic offer?
We specialize in:
  • Trendy tops and T-shirts
  • Stylish jeans and shorts
  • Flattering skirts
  • Vivance swimwear collection
  • Other seasonal fashion essentials
Are Garmonic’s products sustainably made?
Yes! We’re committed to responsible fashion. Many items like our viscose blouses use sustainable materials, and we maintain ethical production standards across all collections.
How do I choose the right size?
Each product page includes detailed size charts. For swimwear and fitted items, we recommend checking measurements carefully. When in doubt between sizes, consider sizing up for a more comfortable fit.

Ordering & Payments

What payment methods do you accept?
We accept:
  • Visa
  • MasterCard
  • JCB
  • PayPal
Is my payment information secure?
Absolutely. We use industry-standard encryption for all transactions. We never store your full payment details on our servers.
Can I modify or cancel my order after placing it?
Orders enter our processing system quickly. Please email [email protected] immediately with your order number if you need changes. We’ll do our best to accommodate requests before shipment.

Shipping & Delivery

Where does Garmonic ship?
We ship globally to most countries, excluding some Asian and remote regions. All orders ship from our Worcester, UK headquarters.
What are my shipping options?
Standard Shipping (£12.95): 10-15 business days via DHL/FedEx
Free Standard Shipping: 15-25 business days via EMS (orders over £50)
Pro Tip: Combine orders with friends to reach the £50 free shipping threshold while enjoying our regular 20-40% discounts!
How long does order processing take?
We quality-check each item before shipping, which takes 1-2 business days. You’ll receive tracking information when your package dispatches.
Are there customs fees for international orders?
For destinations outside the UK, local customs fees may apply. These aren’t included in our product prices or shipping costs. We display all prices transparently without hidden markups.

Returns & Exchanges

What is your return policy?
We offer a 15-day return policy from the delivery date for worry-free shopping. Items must be:
  • Unworn and undamaged
  • In original packaging with tags attached
  • Accompanied by your order confirmation
How do I initiate a return?
Please email [email protected] with your order number and return request. We’ll provide instructions and a return authorization number.
Are return shipping costs covered?
Customers are responsible for return shipping costs unless the item is faulty or incorrect. We recommend using a trackable shipping method.
How long do refunds take?
Once we receive your return, processing takes 3-5 business days. Your bank may require additional time to post the refund to your account.

Account & Customer Service

How do I contact customer service?
Our team is happy to help at [email protected]. We typically respond within 24 hours during business days.
Where is Garmonic located?
Our headquarters is at:
56 High St, Worcester, GB WR4X 5ND
Do you offer price adjustments?
We don’t offer retroactive price adjustments, but our regular 20-40% discounts mean you’ll often find great deals on our collections.

Still have questions? Our fashion-forward team is always here to help at [email protected]. Happy shopping from all of us at Garmonic!